Return Policy – Product Zone Group®

Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department. 

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, original sealed packaging, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. Please note any open product can not be returned in any way.

We charge a 20% restocking fee for any returned item.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.


You can expect a refund within one billing cycle of our receiving your returned product.

Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.